Privacy Policy

Last updated: 9 September 2026

Clean & Cleaner respects your privacy and aims to handle personal information fairly, securely and only where it is needed to provide our cleaning services.

Who we are

Clean & Cleaner provides professional home cleaning in Southend-on-Sea and surrounding areas. For privacy enquiries, you can contact Vanessa by calling or texting 07796 520429.

Information we may collect

If you contact us or become a customer, we may collect information such as your name, telephone number, address, service requirements, booking details, messages and payment or invoice information.

How we use your information

• To respond to enquiries and provide quotes.
• To arrange, manage and provide cleaning services.
• To communicate with you about bookings or changes.
• To process payments, maintain business records and meet legal or accounting obligations.
• To protect the business and customers where reasonably necessary.

Our lawful basis

We generally use personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to meet a legal obligation, or for our legitimate interests in running and protecting the business. Where consent is required, we will rely on consent.

Sharing your information

We do not sell your personal information. We may share information with service providers where necessary to operate the business, such as communications, payment, accounting or technology providers, or where disclosure is required by law.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including customer service, legal, tax and accounting requirements. Financial records may need to be kept for several years after a transaction.

Your rights

Depending on the circumstances, UK data protection law may give you rights to access, correct, erase, restrict or object to the use of your personal information, and in some cases to receive a copy in a portable format. You may also complain to the Information Commissioner's Office (ICO) if you are unhappy with how your data has been handled.

This website

This website does not currently use advertising pixels, behavioural tracking or non-essential analytics cookies. The site is hosted using Cloudflare infrastructure. Our public price list is retrieved from a published Google Sheet. See our Cookie Policy for more information.

Third-party services

If you choose to contact us through WhatsApp or another third-party service, that provider will process information under its own privacy terms.

Changes to this policy

We may update this policy if the services we use or the way we handle personal information changes. The latest version will always be published on this website.